// How we work
A method you can audit.
Repeatable process, measurable checkpoints and documentation your auditors and platform teams can trust.
// Method
Six steps, every engagement
Step 01
Scope
15-minute call, drawings review and fixed proposal within 48 hours.
Step 02
Readiness
Site audit, risk register and go / no-go checklist.
Step 03
Mobilize
Skills-matched crew, tools, runbooks and schedule confirmed.
Step 04
Execute
Daily progress reports with photos and live punch list.
Step 05
Verify
QA checkpoints, two-person verification, testing records.
Step 06
Handover
As-built documentation and sign-off package, DCIM-ready.
Safety (EHS)
Site inductions, PPE, lift plans and incident reporting on every job.
Security
Background-checked staff, NDA, access logs and chain of custody for assets.
Quality
Checklists per task, photo evidence and independent QA review.
Compliance
Liability insurance, certified data destruction and documented processes.
// SLA tiers
Response you can plan around
Standard
Next business day
Planned work, MACs, preventive maintenance
Priority
8 hours
Degraded nodes, non-critical failures
Critical
4 hours (metro)
Cluster-impacting failures, 24/7
// Next step
Have racks arriving soon?
Get a scoped proposal within 48 hours. Start with a fixed-scope pilot.